These terms cover bookings made directly with Cozy Stead Nairobi and the use of this website. Please read them with our cancellation and payment policy and our privacy notice.
Who we are
Cozy Stead Nairobi is run by Cozy Stead Limited. We operate Cozy Stead Haven House at 8 United Nations Crescent and Cozy Stead Garden House on United Nations Close, off United Nations Crescent, together with The Home Table restaurant, all in Gigiri, Nairobi. Our postal address for both houses is P.O. Box 46222-00100 Nairobi, Kenya.
Your booking
A booking is confirmed when we send you a written confirmation showing your dates, room type, rate and total. Rates and availability on this website can change until then. Cancellation, payment and refund rules are in our cancellation and payment policy.
Best rate guarantee
When you book directly with us, you get our best rate. If you find a lower price for the same room, dates, number of guests and cancellation terms on an online travel agency website, tell us within 24 hours of booking and before you check in, and we will match it. Please send us a link or a screenshot. The guarantee does not cover rates that are not open to everyone, such as corporate, member or package rates, or prices that cannot actually be booked.
At check-in
Each guest shows a passport or national ID, and the cardholder shows the card used for the booking. We use these details to complete our guest register. If someone else is paying, tell us before you arrive.
During your stay
At Haven House, guests may drink in their rooms or the executive lounge, and events are alcohol-free. Please respect the quiet of other guests and our neighbours.
Damage to the property
You are responsible for loss or damage to the property that you or your visitors cause, beyond normal wear and tear. We inspect rooms after check-out. If we find damage after you have left, we will contact you within 7 days of your departure with photographs and the cost to repair or replace the item. You then have 3 days to reply, and we will consider anything you tell us before we charge. By giving us your card at booking or check-in, you agree that we may charge that card for the amount we have shown you. If we hold no card for you, we will invoice you or your organisation for the same amount. We charge only the actual cost of repair or replacement.
Liability
We take reasonable care of our guests and their belongings. We are responsible for loss or injury caused by our negligence. Nothing in these terms limits that responsibility for death or personal injury, or any right you have under Kenyan law.
Please keep valuables with you or locked away. We are not responsible for items left in rooms, vehicles or shared areas unless our negligence caused the loss. We keep items left behind for a reasonable time, try to contact you, and can send them to you at your cost.
Spa, tours and activities
We can arrange spa treatments, tours and other activities for you. They are provided by independent businesses, not by Cozy Stead, and their own terms apply to the service they provide. If you have a concern, tell us and we will help you raise it with them.
This website
The text, photographs and logos on this website belong to Cozy Stead or its licensors. Please do not copy them without our written permission. We take care to keep information accurate, but prices, availability and opening hours can change. Links to other websites, such as our booking engine and maps, are there for convenience, and we do not control those sites.
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.
Contact
Email reservations@cozy-stead.co.ke or message us on WhatsApp at +254 799 572 828.
Our postal address, for both houses, is P.O. Box 46222-00100 Nairobi, Kenya.
Last updated: 8 November 2026.