PRIVACY & COOKIES

Cozy Stead Hotel, Nairobi (hereinafter “we”, “our” or “us”) is committed to maintaining your privacy. This privacy policy outlines Cozy Stead Hotel, Nairobi's practices with respect to information collected from users who access our website at www.lunahotel.com (“Site”), or otherwise share personal information with us. The policy also contains information about cookies. The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.

Privacy Statement

Information We Collect

We collect two types of data and information from Users:

Welcome to Cozy Stead’s Policies & Legal Information

At Cozy Stead, we value transparency, security, and exceptional service. To ensure a seamless experience for all our guests, partners, and website users, we have outlined our key policies and terms. Below, you will find important legal documents that govern our operations, services, and website usage.

Our Policies & Terms

• Privacy Policy – Learn how we collect, store, and protect your personal data in compliance with Kenya’s Data Protection Act.
• Terms & Conditions – Understand the general rules for using our services, making bookings, and staying at Cozy Stead.
• Cancellation & Refund Policy – Review our refund eligibility, cancellation deadlines, and no-show penalties.
• Guest House Rules & Conduct – Guidelines for a peaceful and comfortable stay, including noise levels, visitor policies, and property use.
• Booking Agreement (For Extended Stays & Events) – Important terms for long-term accommodations and event venue reservations.
• Cookie Policy – Information on how we use cookies on our website to improve user experience.
• Liability Disclaimer – Outlines Cozy Stead’s legal responsibilities and limits of liability for unforeseen events.
• Photography & Media Consent Policy – Details on how guest images may be used for marketing (with consent).